Frequently Asked Questions

Most frequent questions and answers

What the KindergardenToys store is all about?

Additionally to make kids and their parents feel joyous for toys, games and fashion shopping the store KindergardenToys has come into existence. Where we are displaying and selling a superlative variety of play toys, educational games and the latest style for toddlers to till12 years kids.

Is it required to have a verified account of the respective portal to be able to shop?

You may browse the varieties without having an account on the portal, but to make purchasing from the KindergardenToys website/app all you need to create and verify an account with your basic information like Name, Contact, Address, etc.

What if I become unable to access my KindergardenToys Account?

In case, if you face any trouble accessing your account on the portal or if you have forgotten your password, click on the “forget password” text from the login screen and create/generate a new password.

Log in via Google or Facebook accounts is possible at KindergardenToys Portal?

Yes, you can make your login into the portal simply via your verified Google or Facebook account.

Where can I see my order history or current order status?

On the order tracking tab under my orders, you can be able to track all your order status, including delivered orders, pending orders and returns as well.

Can I make changes to my order after it’s placed?

Unfortunately: once the order is placed you are not granted to make any changes in the specific order, instead you are allowed to cancel the order at the same and the order amount will be refunded to you in your account. As well as you can make a return request for that order once it gets delivered to your address.

Does the product come with a warranty/guarantee?

All our merchandises are authentic and sourced directly from the top brand and also are of top quality. All the products you shopped from KindergardenToys come with a specific warranty period that is provided by the manufacturer/brand.

Can I pay directly at the store when I place an order?

No, yet we are receiving payment only via the PayPal payment method.

How can I be notified if the new collection has arrived at the store?

To get notified about each of KindergardenToys updates and the new arrival products at the store whether it is games, toys or fashion, do subscribe to our daily email newsletter and also you can follow us on our social channels such as Facebook, Instagram, or Youtube.

I purchased an item from your stores prior and now I need assistance with a warranty claim or replacement part. Can you help me with this?

Please feel free to contact us at our customer support section.

What if a particular item is out of stock?

We try our level best to keep all of our products in stock. However, there may be times when unanticipated demand exceeds our ability to meet it. If the item you’ve chosen is out of stock, we’ll let you know when you check out. Use the Notify Me option to be notified when the product is refilled and available for purchase.

Is a gift order facility available at KindergardenToys?

Yes! We can send your specific order as a gift to the respective address given by you at the time of order placement. We provide an elegant gift packing facility on all gift orders.

What is your Replacement Policy?

To view the Replacement Policy applicable to each product, please visit our Return Policy page. While returning or replacing any particular product, please ensure that the product should be unused, unwashed with all original tags intact and should be returned in the original packaging with a copy of the original invoice.

What if I received the product without tags?

In case, if you receive a no tag product or without a price/brand/product tag you are required to contact our customer care team immediately, in addition, to inform us about the issue. If you don’t do so and looking for the return or replacement of the product then in that case you would not be able to return or replace the specific product without a tag.

What are your shipping policies? In these and charges you want to ship the orders?

Every order you placed atKindergardenToys is delivered to you by Ali Express with no shipping charges.
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